Please read my T&C’s carefully before purchasing, by purchasing with Cotswold Characters you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here and on Cotswold Characters Facebook page. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
Cotswold Characters owns the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Cotswold Characters website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
When you place an order with Cotswold Characters you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
Cotswold Characters reserves the right to take photographs of your ornament/sculpture during the creation process and on completion and may use these photographs as part of their advertising and promotion. No personal photographs sent to us by you will be used unless you give consent. All photographs taken by Cotswold Characters remain the property of Cotswold Characters.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
Payments can be made via PayPal, Bank Transfer or via Stripe. In all cases an invoice will be sent to you outlining your order and giving payment details. Once a payment is made a receipt will be sent outlining your payment.
If choosing PayPal as your preferred payment method please ensure the address stated on your PayPal account is the address you’d like your order delivered to, if it’s not, please specify in writing within 2 days of placing your order.
All product prices and delivery charges are shown in UK pounds sterling.
Any contract for purchases made through the website will be with Cotswold Characters. Cotswold Characters must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. For custom orders, a non-refundable 50% deposit must be paid within 2 weeks of you receiving your invoice, before your order is accepted, with the balance payable prior to your order being shipped. Payment is due within 4 days of completion. Where payment of the balance due is not made within 4 days, toppers/gifts may be resold or retained for display purposes.
You will be advised of an estimated dispatch date upon order.
Post is charged at cost of postage with Royal mail or courier plus packaging materials, all orders will be shipped via Royal Mail 1st Class. Bespoke Toppers will be sent via Royal Mail Special Delivery. You will be advised of the shipping amount at the time of your enquiry/order.
It is Royal Mail’s policy to sometimes leave packages with a neighbour should you be out when delivery is attempted, they may also leave it in a safe place or return to the sorting office. There will be a red card left in these cases.
If an item is not collected and has been resent back to Cotswold Characters via Royal Mail there will be an additional postage charge to resend the item back again.
Should your order not arrive, please contact Cotswold Characters, a full refund or a replacement will be offered once 15 days (for UK orders) has elapsed. This is due to Royal Mail policy on items classed as lost.
We do not accept any responsibility for any damage to sculptures as a result of them being posted to you. Any small breakages can easily be mended with a small amount of super glue at customer’s own discretion.
Depending on your location it may be possible to arrange personal delivery/uplift which may reduce your P&P charges. This will be arranged on an individual enquiry basis. Similarly, it may be possible to arrange personal delivery to your local cake supplier.
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return a badly damaged item for repair, we would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
If you wish to return a non-personalised item from our store after purchase, you may do so for a full refund of the item. (Postage will not be refunded) Again we ask that you return your items via recorded or tracked post.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
Please note there will be no refunds on sale items. Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Returning Custom Items
Custom made items are exempt from The Consumer Contract Regulations.
Unless otherwise specified toppers will be approximately 5 - 6 inches tall for human standing figures and will reflect a standard body shape and size. Toppers will be place on a white base that can be personalised if required.
Toppers are made predominantly from polymer clay which conforms to the ASTM D-4236 standard, Fimo conforms to the European Standard EN 71 part 5 and they bear the ACMI (Arts and Crafts Materials Institute) seal AP “non toxic”. Polymer clay in non-edible and toppers will be for ornamental use only. Toppers may contain small parts and are not toys and therefor are not suitable for those under 3 years.
A 50% non-refundable deposit must be made to secure a booking date.
Approximately 6 weeks before your event date (or other date for which you require your order) you will be sent a questionnaire to confirm the finer details of your order. This questionnaire must be returned within 7 days of receipt so that work can start on your order. Should this not be returned within 7 days work cannot begin and your order may not be completed for your event date. If you are having difficulties with returning any relevant information you should contact us as soon as possible. Should you not return the questionnaire and it has not been possible to contact you your order will be considered cancelled.
Once your item is finished you will be sent a photograph of it. The outstanding balance will then be required to be paid in full. On receipt of the outstanding balance your order will be sent via Special Delivery.
Address: Hazel Court, Nailsworth, Gloucestershire, United Kingdom, GL6 0TR
Email Address: Laura@cotswoldcharacters.co.uk
Last edited March 2019